Legal notice

Terms and conditions of the refund voucher

The refund voucher is only valid against an order for DEGRENNE products from your usual tableware distributor, from the date of issue of this offer and for any order placed by inclusive, for a minimum amount of €300 excl. VAT and up to a total of €1,800 excl. VAT. This offer cannot be renewed or combined with other current promotional offers or against any subsequent order.

The value of this voucher changes depending on the amount of your order. Please refer to the correspondence table below:

Order€300 excl VAT – €599 excl VAT€600 excl VAT – €899 excl VAT€900 excl VAT – 1 €199 HT€1 200 excl VAT – €1 499 excl VAT€1 500 excl VAT – €1 799 excl VAT≥ €1 800 excl VAT
Refund50€ excl VAT€100 excl VAT€150 excl VAT€200 excl VAT€250 excl VAT€300 excl VAT
Europe and rest of the world (except USA & Canada)
Order$300 excl VAT – $599 excl VAT$600 excl VAT – $899 excl VAT$900 excl VAT – $1 199 excl VAT$1 200 excl VAT – $1 499 excl VAT$1 500 excl VAT – $1 799 excl VAT≥ $1 800 excl VAT
Refund$50 excl VAT$100 excl VAT$150 excl VAT$200 excl VAT$250 excl VAT$300 excl VAT
USA & Canada

You have a maximum of 30 days from the date of your distributor’s invoice to submit your refund request by visiting the “Refund” section of the RECONNECT platform and following the procedure indicated.

This support initiative is the only DEGRENNE initiative, independently of any partnership with the distributor.

Refund conditions

DEGRENNE undertakes to reimburse you within a maximum of 30 days from the date the invoice is submitted indicating the amount of your refund.

The invoice must be sent to:

EU VAT number: FR11 331 689 786

You should upload the invoice to the “Refund” section of the RECONNECT platform and follow the procedure indicated.

Rules “Reconnect Platform Contest”

Article 1 – Organizer

The Distribution Guy Degrenne company, whose registered office is at Route d’Aunay – 14500 Vire, registered with the Caen Trade and Companies Register under number 331 689 786, is running a contest, from to at midnight, with no obligation to purchase called the “Reconnect Platform Contest” (hereinafter the “Contest”).

The purpose of these rules is to set out the terms and conditions of the Contest.

The Contest is organized worldwide.

The Contest address is as follows: Société Degrenne – Jeu Concours Plateforme Reconnect, 89 rue La Boétie, 75008 Paris (hereinafter “Contest Address”). This Contest is accessible via and

Article 2 – Conditions relating to entrants

2.1 The Contest is open to any legal entity (company/establishment) involved in the BtoB CHR business sector (Café, Hotel, Restaurant) represented by a natural person authorised to represent it in connection with entering the Contest, with the exception of the staff of the Organizer and any other entity that was directly or indirectly involved in creating or managing the Contest and members of their direct family.

2.2 Entry in this Contest is strictly nominative and is limited to a single company/establishment (same company name, same registration number in the Trade and Companies Register, same business address).

2.3 Legal entities, represented by duly authorised natural persons, who have not provided proof of their full business contact information or who have provided it in an inaccurate or misleading manner will be disqualified, as will those who refuse the collection, recording and use of personal information concerning them and strictly necessary for the purposes of managing the Contest.

2.4 Entry in the Contest implies for all entrants the full and unreserved acceptance of these rules. Failure to comply with these rules results in the automatic cancellation of the entry and any awarding of prizes.

Article 3 – Announcement of the Contest

The Contest shall be announced from through various communication media (newsletter, website, social networks, posters, etc.)

Article 4 – Terms and conditions of entry
4.1. Terms and conditions of entry

The Contest and the terms and conditions of entry are subject to the following conditions:

Registration on the website or is necessary to be able to enter the Contest.
The Contest will run from to
Winners will be selected as follows: a monthly draw will take place between July and November 2020 to select a total of four (4) winners. The monthly draw is carried out by the DEGRENNE teams.
The Contest is accessible 24/7 on the Internet, on the website and

4.2. Conditions for entering the Contest

Any entry in the Contest not complying with the conditions set out in these rules or registered after the deadline for entry as set out in these rules shall not be taken into account and shall be considered null and void.

4.3. Fraud

Entry in the Contest is limited to a single registration on the website or the website, by a legal entity (same company/establishment).

In particular, it is forbidden for the same company to enter the Contest via several accounts or with different IP addresses or contact information.

An entrant’s proven intention to commit fraud or demonstrated attempt at cheating may be sanctioned by the Organizer by a formal, final ban without notice on entering the Contest.

The Organizer also reserves the right to bring legal proceedings in the event of fraud or attempted fraud, pursuant to the provisions of Article 313-1 of the French Criminal Code.

Article 5 – Choosing the winners of the Contest

Rules of the Contest:

The four (4) winners will be chosen as a result of the draw. There are four (4) monthly draws made by the DEGRENNE team, which will take place between July and November 2020.
The winners will be chosen after checking their eligibility to win the prize. The winners will be contacted by email by DEGRENNE, no later than fifteen (15) days following each draw. If the winner does not show up within one month of being informed, they will be considered to have waived their prize and the prize will remain the property of the Organizer.

The winner must comply with the rules. If it turns out that they do not meet the criteria of these rules, they will not be awarded the prize. Entrants shall allow all checks concerning their identity, age, postal details or the accuracy of the information sent in connection with their entry. As such, the Organizer reserves the right to request all supporting documents attesting to the authenticity of the winning company before sending the prize. Any false declaration, false indication of identity or false address will lead to the immediate elimination of the entrant and, if necessary, the reimbursement of the prize already sent.

The four (4) winners of the Contest will be contacted under the conditions described in Article 6 below.

Article 6 – Prizes
6.1. Prizes

The Contest consists of the following prize:
Degrenne crockery, with a market value of €2,000 excl. VAT, for each winner.

6.2 Delivery of prizes

Following their entry in the event of a win as described herein, the winner will be contacted by the Organizer via an email within fifteen (15) days (excluding weekends and public holidays) following the date of the draw. The prize will be delivered to the winner by Degrenne to its company address within thirty (30) days following the date of the draw.
The Organizer cannot be held liable for sending the prize to an incorrect address due to the winner’s negligence.

If the prize could not be delivered to its recipient for any reason whatsoever, regardless of the Organizer’s efforts, it will definitively remain the property of the Organizer.

The prize is not interchangeable for any other object, nor for any monetary value, and will not be refunded in part or in full. Entrants are informed that the sale or exchange of prizes is strictly forbidden.

The losers will not be notified.

6.3. Details of the prizes

The prize may not be awarded in any form other than that provided for in these rules. The prize is accepted as mentioned above. The prize may not be exchanged or taken back, nor may it be the subject of a financial equivalent or cash consideration. If the prize has not been able for any reason whatsoever to be delivered to the winner, it shall then be the property of the Organizer, which may freely dispose thereof.

Article 7 – Limitation of liability

The Organizer reserves the right to modify these rules at any time and to take any decisions it deems useful for the application of these rules.

Additions and amendments to the rules may possibly be published during the term of the Contest and shall be considered as appendices to these rules.

The Organizer also reserves the right to modify, extend, shorten, suspend or cancel the Contest, without notice, if the circumstances so require, and in the event of force majeure or accidental event its liability cannot be incurred.

The Organizer shall not incur any liability for any damage, loss or disappointment suffered by any entrant in the Contest, whatsoever. The Organizer shall not incur any liability for any technical problems related to a telecommunications or internet network (including slow connection or bandwidth problems), including liability that may be incurred as a result of loss or damage suffered by the computer or any other means used by the entrant to enter the Contest or any other person as a result of entering the Contest.

The connection of any entrant to the internal site of the Contest and entry in the Contest is under their sole responsibility. It is therefore the responsibility of all entrants to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack resulting from external malicious acts, and in particular viruses.

Furthermore, the Organizer may not be held liable in the event that one or more entrants are unable to connect to the Contest page due to any technical defect or any problem related in particular to network congestion.

The terms of the Contest, as well as the prize offered to the winner, cannot give rise to any dispute of any kind.

In particular, the Organizer reserves the right to cancel all or part of the Contest if it appears that fraud or malfunctions have occurred in any form whatsoever, and in particular of a technical nature, in connection with entry in the Contest or determination of the winner. In this case, it reserves the right not to award the prizes to the fraudsters and/or to prosecute the perpetrators before the competent courts.

In any case, if the proper administrative and/or technical conduct of the Contest is disrupted by a virus, computer bug, unauthorized human intervention or any other cause beyond the control of the Organizer, the latter reserves the right to interrupt the Contest.

The Organizer shall not be liable for any incidents and/or accidents that may occur as a result of the use of the awarded prize.

The Organizer is not responsible for the information contained on partner sites. The content and images present on these partner sites are solely the responsibility of the partner or its publisher, in accordance with the rules in force.

Article 8 – Protection of personal data

Further to the entrant’s agreement (box ticked at the time of registration of the entrant showing prior consent), the information collected is subject to computer processing intended to supply DEGRENNE’s customers/prospects database. The recipients of the data are DEGRENNE’s Marketing and Sales Departments.

The Organizer collects the first name, last name, email address to be communicated by the entrant/winner of the Contest, which will be the subject of computer processing for the organization of the Contest as well as delivery of the winner’s prize.

In accordance with the French Data Protection Act of 6 January 1978, modified in 2018 by the General Data Protection Regulation (GDPR), you have the right to access and rectify the information for which you are responsible, which you can exercise by contacting DEGRENNE’s Customer Service at the address provided in the contact section of the RECONNECT platform. You may also, for legitimate reasons, object to the processing of your data.

The data collected is essential for the delivery of the prize to the winner of the Contest. Therefore, if the winner exercises their right to delete their data prior to the delivery of their prize, they will be deemed to waive their prize.

The Organizer may also be required to reuse this information or send it to partner companies for the purpose of sending marketing information by post or email with the express consent of the entrant. If entrants wish to receive such messages, they will have to tick the box provided for this purpose, at the time of their registration. At any time, entrants may contact the Organizer to request the cessation of such use of their email address by writing to DEGRENNE’s Customer Service at the address provided in the contact section of the RECONNECT platform. Entrants may also object to the transfer of their personal data by writing to the Contest Address.

It is specified that the aforementioned personal data is collected by the Organizer on its initiative and under its sole responsibility and will only be used for the purposes described in this article.

Article 9 – Rules

Entry in the Contest implies full acceptance of these rules in their entirety, without conditions or reservations.

Article 10 – Fraud and applicable law

10.1. This Contest and these rules are subject to French law.

10.2. In order to be taken into account, any complaints relating to the operation of the Contest or the prizes must be made upon written request to the Contest Address.

Any complaint must be sent no later than thirty (30) days after the closing date of the Contest, i.e. no later than 30/11/2020.

10.3. Any fraud or non-compliance with these rules may result in the exclusion from the Contest for its perpetrator, and the Organizer reserves, where applicable, the right to bring legal proceedings against them.

10.4. In the event of persistent disagreement over the application or interpretation of these rules, and in the absence of an amicable agreement, any dispute shall be submitted to the competent courts of Paris.